Sample English Exam Question on Etiquette with Answers
Study the conversation below between a taxi driver and a passage who is disturbed by loud music playing in the vehicle.
Passenger: Excuse me sir, would you mind reducing the volume of the music please.
Taxi driver (ignoring her): Hey, where should I drop you?
Passenger: Excuse me sir, did you hear me?
Taxi driver: What is it woman? The volume is okay.
Passenger: It’s just a request as I need to receive a call.
Taxi driver (interrupting): Then you should buy your own car. Passenger: I am sorry if I offended you but you have heard ...
Taxi driver: You have also heard my point.
Questions and Answers on Etiquette
(i) Identify three instances of lack of etiquette on the part of the taxi driver.
Ignoring the passenger: When the passenger first asks to reduce the music volume, the driver ignores her completely and asks for her destination. This is disrespectful and dismissive.
Interrupting the passenger: When the passenger tries to explain further, the driver interrupts her and states the volume is okay. This shows a lack of respect for the passenger's right to speak and express their needs.
Making a rude remark: When the passenger apologizes and tries to clarify, the driver makes a rude and unnecessary remark about buying her own car. This is unprofessional and offensive.
(ii) Identify two instances of etiquette characteristics of the passenger.
Asking politely: The passenger begins by using "Excuse me" and framing her request as a polite question, demonstrating consideration for the driver.
Apologizing: Even when the driver is rude, the passenger apologizes and attempts to clarify her request in a respectful way. This shows her willingness to maintain a civil conversation.